Refund policy

15-day returns
We want you to love your piece. If you're not completely happy, you can return it within 15 days of delivery for a refund. This includes customized and made-to-order pieces.

Condition
To be eligible, the piece must be unworn and in the condition you received it, with its original packaging and all documentation, including its GIA or IGI certificate. Pieces that have been worn, damaged, resized or altered by anyone other than The Customs Club can't be returned.

How to start a return
Email sales@thecustomsclub.com or call +1 (609) 210-8140 within 15 days of delivery, with your order number. We'll send you return instructions. Please don't send a piece back without contacting us first, and always use insured, trackable shipping.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5–10 business days.

Damaged or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away so we can make it right.

Questions
Contact us at sales@thecustomsclub.com or +1 (609) 210-8140.